For the past two days, I've been going back and forth with customer-service representatives from a well-known brand over a recent transaction (yes, that's vague, but I'm not looking to "call out" the company by name).

While I'm disappointed that the company couldn't resolve my problem (stemming from an honest mistake on my part that I had hoped would be correctable; it apparently isn't), what really gnaws at me is the robotic and lawyer-like nature of their response, with repeated references to "regulations" and other expressions and sentences that are undoubtedly copied and pasted from a master template.

Thing is, this is a brand with brand with plenty of personality--it's one of the main reasons I give them my business--but you'd never know it from reading their e-mail responses.

And while I understand that dry language is sometimes necessary (when lawsuits are going, for example), I generally view this approach as a copout and an attempt to hide behind official-sounding words without having to really address the complaint with any sensitivity.

With this frustration swirling around my head, I posed the following question to my Twitter followers: "When you deal with customer service, do you prefer lawyer-like responses or answers with a personality?"

Here's a screenshot of the answers that followed: